Frequently asked questions

Reservations

How do I change or cancel a reservation?

You can always call or e-mail us. It is also possible to send us a message through the reservation. If you have not booked directly with us, you should request a change or cancellation from the party you booked with.

Payments

Which payment methods are accepted?

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment to be made by credit card. In exceptional cases, bank transfers may also be accepted. We also accept bank cards. No cash payments are possible.

Arrival

At what time can I check in?

Check-in is possible from 14:00 hrs if you have booked directly with us and from 15:00 hrs if you have not booked directly with us.

During your stay

Are pets allowed?

Unfortunately we cannot allow pets in the hotel.

Departure

Until what time can I check out?

Check-out time is at 11:00. If you have booked directly with us you can check out at 12:00.  We do offer late check-out up to 14:00 at an additional cost.

Others

What are the conditions of a flexible rate?

In case of a flexible rate, you can cancel your booking up to 23:59 the day before your booked arrival date.