Frequently asked questions
Reservations
You can always call or e-mail us. It is also possible to send us a message through the reservation. If you have not booked directly with us, you should request a change or cancellation from the party you booked with.
Unfortunately we do not have extra beds at The Highlander Hotel.
Up to 4 years free.
Payments
If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment to be made by credit card. In exceptional cases, bank transfers may also be accepted. We also accept bank cards. We do accept cash, only exact amount.
When booking, you will receive a pre-registration e-mail requesting you to fill in your details, including your credit card details.
If a payment or pre-authorization is made by a third party during the reservation process and/or the name of the credit card holder is different from the name of the booker and/or guests, the hotel will probably ask for a scanned copy of the card holder's ID and a signed letter of authorization from the card holder giving his/her agreement to the use of the credit card for the reservation.
If a third party wishes to pay for the reservation on arrival, this is not a problem.
Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 7% of the total room price + EUR 3 per person, per night tourist tax for accommodation to improve the city and its facilities. More information can be found at: www.amsterdam.nl/nl/community-taxes/tourist-tax.
Arrival
Check-in is possible from 14:00 hrs if you have booked directly with us and from 15:00 hrs if you have not booked directly with us.
Certainly, we will be happy to store your luggage for you, so that you can start enjoying Amsterdam.
Unfortunately we do not offer a shuttle service. The quickest and easiest way is to take the train from Schiphol. The train runs every 15 minutes from 06:00 until midnight.
Please visit our contact page for more information.
During your stay
Unfortunately we cannot allow pets in the hotel.
The Highlander Hotel is 100% non smoking. If you smoke inside the hotel, a fine of €250 will be charged.
Unfortunately there are no facilities for disabled guests.
Breakfast is served daily from 07:00 to 10:30 AM.
Yes, there is always someone available to help you.
Departure
Check-out time is at 11:00. If you have booked directly with us you can check out at 12:00. We do offer late check-out up to 14:00 at an additional cost.
An earlier departure is not a problem. The cancellation conditions then apply.
Others
In case of a flexible rate, you can cancel your booking up to 23:59 the day before your booked arrival date.
In the case of a non-refundable rate, 100% of the accommodation costs are debited on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount will be debited in advance for the total stay. Changing dates is also not possible.
