The Highland Group closely monitors the reports of the World Health Organisation (WHO) and the national health institute (RIVM), and all their guidelines are followed up in our hotels and in our overall policies. We value the health of our guests and staff more than anything.
The international and national guidelines are thoughtfully adapted to the latest developments in the worldwide COVID-19 outbreak, as they should. Therefore, we provide conditions that allow our guests the flexibility that is needed during this period to both stay healthy and be able to book with peace of mind.
We have implemented the following policies:
More ‘flexible’ reservation policy
- For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and December 31, 2020, we will allow the reservation to be changed up to 72 hours before your scheduled arrival date.
- Note: changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Cleaner than clean hotel policy
The health and safety of our guests and staff are our highest priority. We have always taken hygiene very serious at the Highland Group. Due to COVID-19, however, we have implemented additional hygiene and cleaning policies to provide a safe and healthy environment for both guests and staff. This includes:
- Our staff members are required to wash and sanitize their hands frequently (every hour).
- We provide sanitizers all through the hotel.
- We have updated our housekeeping protocol, so that:
- door handles, elevator buttons, the front desk counter and other frequently touched objects are disinfected after each usage, throughout the day in all public areas within our hotels;
- all rooms and keys are (even more) deep(ly) cleaned after each check out, with specialized disinfecting cleaning products and with special attention to items that are frequently touched.
- We do not shake hands, or make any kind of physical contact, with guests nor colleagues, as is recommended by international and national guidelines to prevent COVID-19 from spreading.
- The number of tables in the lobby is reduced, thereby expanding the space between tables.
- Tables and chairs are sanitized with disinfectant after each usage, so guests have a pleasant and safe experience at our lobby.
- We will serve breakfast in your room, free of charge.